ScriptServer Newsletter - February

Words from CEO

ScriptServer has had a great start of the year 2009. Our expectations as stated in December 2008 have so far come through. We are following our plan for new releases and we will release new versions according to our release plan that will be issued in the end of this week and the coming week. We have also initiated the development of our new ScriptServer platform, which we will inform you more about soon. ScriptServer will in spring change the brand in general in order to highlight the general change of the company and the improvements of the products.

We will in the next newsletter inform you about the upcoming changes in being a partner with ScriptServer.

ScriptServer is proud of having you as a partner in our global network.

The Year 2009 with ScriptServer

ScriptServer is having many exciting projects going on inside the organization. ScriptServer will soon inform our Partner network and prospect Partners about our upcoming releases. Releases and updates will be notified in individual notes where Partners can find further information about the products and its improvements.

Please keep your eyes open for the ScriptServer release notes coming in your mailbox soon.

ScriptServer new employees

We are pleased to welcome Petra Marksell, to our Swedish Office. Petra is employed as Account Manager. Petra will join the Sales force team that apart from Niclas Holmström in Sweden also includes Aske Juhl Andersen in Denmark. Together we are a team and a part of ScriptServer network. Please find your sales representatives email address to the right. We are also pleased to welcome Mikkel Møgelvang to the Danish office. Mikkel is employed as a junior developer and will join the support team.

ScriptServer support

ScriptServer would like to inform that ScriptServer Support is located in our Danish Office, ScriptServer Solutions AS. If you as a Partner experience an issue within any of our products you are more than welcome to contact ScriptServer Support. When an issue has been solved ScriptServer Solutions on behalf of ScriptServer Support, will invoice according to the assistance if the assistance is considered chargeable. Issues that are considered bugs in our products are entitled to free ScriptServer support.

Procedures for ScriptServer Support
"Support requests" between 1-5 hours will rapidly be adressed and solved, without further acceptance from Partner/Customer.

Below is defined what is not considered as a bug and therefore chargeable support;

Troubleshooting
When troubleshooting for errors caused by bugs and there already exist patches and solutions to this particular error to download from our web sites.

Customizations
Errors that occur after customization and/or modification of the software are not considered as bugs. This includes changes made by ScriptServer. Errors like this are most likely covered by warranties related to the work that caused the error to appear.

Third party software
Errors caused by third party software are not considered bugs unless it is clearly stated that it will be supported, for example specific versions of MS IIS, MS SQL Server and such. Click here for more information about Software Requirements.

Server software and network configurations
Server software such as antivirus programs and advanced network configurations may affect the performance of ScriptServer applications. These are not considered bugs.

Browser and ERP versions
ScriptServer applications are compatible with specific browser and ERP versions. New versions that break the functionality are not considered bugs.

Patching and upgrading
Patches and upgrades are made available on our update web site. Applying and installing patches should be carried out by ScriptServer certified personnel. The actual work of applying the patch is charged separately.

Reporting errors
Error reporting should be done by email to support@scriptserver.com.

Pricelist

ScriptServer is publishing a new Pricelist in the end of this week. This pricelist will be vaild from the 1st of March 2009. The new Pricelist will be available to download from our Partner site.

Partner Account Manager

If you have any questions please contact your Partner Account Manager:

Niclas Holmström

niclas.holmstrom@scriptserver.com

Aske Juhl Andersen

aske.juhl.andersen@scriptserver.com

Petra Marksell

petra.marksell@scriptserver.com

ScriptServer Support

support@scriptserver.com

ScriptServer links

ScriptServer International:

http://www.scriptserver.com

ScriptServer help site:

http://help.scriptserver.com